How to Cancel Planet Fitness Membership in 2026 (Step-by-Step)

To cancel Planet Fitness, you must either visit your home club in person or send a certified letter to your specific gym location—Planet Fitness does not accept cancellations by phone, email, or through their app. You need to give 30 days notice, and cancellation takes effect at the end of your current billing cycle.

Trying to cancel your Planet Fitness membership? You're not alone. With over 2,400 locations across the US, Planet Fitness is one of the most popular gyms—but also one of the most complained about when it comes to cancellation.

The good news: you can cancel, and this guide will show you exactly how to do it the right way so you don't get charged again.

The Quick Version

Planet Fitness only accepts cancellations two ways:

1. In person at your home club (the location where you signed up)
2. Via certified mail sent directly to your home club

That's it. No phone calls. No emails. No online cancellation. No app. If anyone at Planet Fitness tells you otherwise, get it in writing.

Want to skip the hassle? ByeGym handles the entire process for $29—including the certified letter, tracking, and proof of delivery.

Planet Fitness Cancellation Requirements

Step-by-Step: Cancel Planet Fitness by Certified Mail

Certified mail is the safest way to cancel because it creates a legal paper trail. If Planet Fitness claims they never got your request, you'll have proof from the USPS. Here's how:

Step 1: Find Your Home Club Address

Your "home club" is the location where you originally signed up. This is critical—Planet Fitness won't accept cancellations sent to other locations or corporate.

Check your original membership agreement or call your local club to confirm the exact mailing address.

Step 2: Write Your Cancellation Letter

Keep it simple and include:

• Your full name (as it appears on your membership)
• Your membership ID or barcode number
• Your address and phone number
• A clear statement: "I am requesting to cancel my Planet Fitness membership effective immediately"
• Today's date
• Your signature

Step 3: Send via USPS Certified Mail with Return Receipt

Go to your local post office and ask for:

• Certified Mail (tracking number)
• Return Receipt (proof someone signed for it)

This costs about $8-10 but it's worth it. Certified mail creates legal proof that Planet Fitness received your cancellation request.

Step 4: Save Everything

Keep copies of:

• Your cancellation letter
• The certified mail receipt
• The return receipt (green card) when it comes back
• Any emails or texts from Planet Fitness

You'll need these if they keep charging you.

What If Planet Fitness Keeps Charging You?

Unfortunately, this happens more than it should. If you've sent certified mail and they're still billing you, you have options:

1. Contact your bank to stop future payments to Planet Fitness
2. File a chargeback for any charges after your cancellation date—here's how to file a gym chargeback
3. File a complaint with your state's Attorney General consumer protection division
4. Report to the FTC at reportfraud.ftc.gov

Your certified mail receipt is your best evidence. Know the signs of unauthorized gym charges so you can act quickly.

Special Circumstances

You may be able to cancel without the standard fees or notice period if you have:

• Medical condition preventing gym use—learn about medical cancellation rights
• Military deployment or PCS orders—SCRA protections for service members
• Relocation more than 25 miles from any Planet Fitness—relocation cancellation guide

Common Planet Fitness Cancellation Problems

Based on thousands of complaints, here's what to watch out for:

• "We never received it"—This is why certified mail matters. The tracking number proves delivery.
• "You have to come in person"—Not true. Written notice via certified mail is legally valid.
• "Your membership isn't at this location"—You must send to your home club. Double-check before mailing.
• Charged after cancellation—Common. Use your proof to dispute with your bank.

The Easier Way

Don't want to deal with finding addresses, writing letters, and going to the post office? ByeGym handles everything for $29:

• We generate your cancellation letter
• We send it via USPS Certified Mail
• You get tracking and proof of delivery
• If they keep charging you, we help you build your chargeback case

Takes about 4 minutes. Start your Planet Fitness cancellation →